engineers engineers engineers

Engineers

Our Engineers are trained and equipped to provide support on a national, regional, or local basis. This is supported by our service centre providing telephone support and remote system diagnostics. We currently maintain and support a range of industries of all sizes, we understand the variety of specific needs, and therefore tailor service agreements to match individual business requirements.

We provide a support package that utilises in-house and field engineers with the addition of specialist technical advisers. Our own Client Support Team follow service levels and procedures to ensure a consistent and professional response, seeking to understand the issues and execute the most appropriate solution.

During our pre-sales process we identify and document client requirements and demonstrate how our systems can benefit your business to give you that competitive edge.

We provide free no obligation site surveys and quotations for Telephone systems and Hosted products. Our fully qualified engineers and project managers produce plans and work schedules to ensure the optimum and most efficient installation for our clients.

Our in-house team ensures the installation is as smooth as possible by offering out-of-hours working and remote configuration, where necessary.

Post-installation, we supply continuous engineering and technical support by using the latest software, test equipment and innovative technologies, such as remote access diagnosis and configuration.

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